Partner Terms & Conditions

1.1 Application and Approval. Participation in the Cana Reserve platform is by invitation and application only. Submission of a partner application does not guarantee approval. Cana Reserve reserves the right to approve, reject, or revoke any partner application at its sole discretion.

1.2 Eligibility. Partners must be legitimate, legally operating businesses with a valid physical location. Partners must maintain all required business licenses, permits, and insurance for their jurisdiction and business type.

1.3 One Location Per Account. Each partner account corresponds to one physical business location. Multi-location businesses must submit a separate application for each location.

1.4 Right to Curate. Cana Reserve is a curated platform. We reserve the right to decline or remove any partner that does not meet our brand, quality, or conduct standards, without cause or obligation to explain.

2.1 No Cost to Partners. Participation in Cana Reserve is free of charge to Partners during Version 1 of the Platform. Cana Reserve does not charge setup fees, monthly fees, commissions, or per-redemption fees.

2.2 Future Pricing. Cana Reserve reserves the right to introduce paid partner tiers or premium placement features in future versions of the Platform. Partners will be given reasonable advance notice of any such changes, and participation in paid tiers will be optional.

2.3 No Obligation. Partners are under no financial obligation to Cana Reserve in Version 1. This Agreement is not a financial contract or purchase agreement.

3.1 Minimum Offer Standards. In exchange for being featured on the Cana Reserve platform and receiving qualified member traffic at no cost, Partners agree to provide genuine value to Cana Reserve members. Participation without meaningful member benefits is not permitted.

3.2 Winery Minimum Requirements. Winery partners must offer at minimum:

• A buy-one-get-one tasting (one guest admitted free with one paying guest). Additional guests pay standard rates.
• The largest discount currently offered to any third-party group, loyalty program, or affinity organization (including but not limited to AAA, AARP, military, wine clubs, or corporate programs) on bottle purchases and merchandise. Cana Reserve members are entitled to no less favorable treatment than the partner's best current third-party discount.

3.3 Non-Winery Partners. Restaurant, hotel, retail, and experience partners must offer a meaningful member benefit as agreed upon during onboarding. The minimum standard is that Cana Reserve members receive no less than the best discount or benefit the partner currently offers to any comparable affinity program.

3.4 Accuracy of Offers. Partners represent and warrant that all submitted offers are accurate, currently available, and genuinely offered to Cana Reserve members. Submitting offers the Partner does not intend to honor is grounds for immediate removal.

3.5 Offer Changes. Partners may update, add, or remove offers at any time through the Partner Portal. All offer changes are subject to Cana Reserve review before going live. Partners may not reduce offers below the minimums set forth in Section 3.2 or 3.3 while remaining active on the Platform.

4.1 Permitted Restrictions. Partners may apply the following restrictions to their offers:

• Blackout dates (holidays, special events, private events)
• Reservation or advance booking requirements
• Party size limits (default: up to 2 guests for tasting offers)
• Per-member redemption limits (e.g., once per 30 days)
• Daily or weekly redemption caps
• Offer expiration dates
• Product exclusions (e.g., reserve or library wines excluded from discounts)

4.2 Restrictions Must Be Disclosed. All restrictions must be clearly stated in the offer description in the Partner Portal. Partners may not apply restrictions that are not disclosed to members prior to redemption.

4.3 Prohibited Conduct. Partners may not:

• Treat Cana Reserve members in a discriminatory or degrading manner
• Deny valid redemptions without cause
• Apply hidden restrictions not disclosed in the Partner Portal
• Offer a lesser benefit than what is displayed in the member's app
• Require members to make additional purchases not disclosed in the offer

5.1 Visual Verification. Members redeem offers by presenting an active redemption screen on their mobile device. The screen includes a countdown timer, rotating color state, animated elements, a timestamp, and a unique redemption code. No hardware, scanning equipment, or staff accounts are required.

5.2 Staff Verification. Partner staff are responsible for visually confirming that the member's redemption screen is active — showing a live countdown, current timestamp, and valid color state. Cana Reserve is not responsible for fraudulent redemptions accepted without proper visual verification.

5.3 Redemption Validity. A redemption screen is valid for 5 minutes from the time it is activated. Expired screens must not be honored.

5.4 One Redemption Per Period. The Platform enforces one redemption per member per Partner location per 30-day period. Partners may not override this limit without Cana Reserve approval.

6.1 Accuracy. Partners are responsible for ensuring that all profile content — including business name, address, hours, descriptions, photos, and offers — is accurate and up to date.

6.2 AI-Generated Content. Cana Reserve may offer AI-assisted profile generation using publicly available information from the Partner's website. Partners must review all AI-generated content before submission. Cana Reserve is not liable for inaccuracies in AI-generated content approved by the Partner.

6.3 Content Rights. By uploading photos, logos, or other content to the Platform, Partners grant Cana Reserve a non-exclusive, royalty-free license to display that content within the Platform and in related marketing materials.

6.4 Content Standards. All content must be appropriate, accurate, and non-deceptive. Cana Reserve reserves the right to remove or modify content that violates these standards.

7.1 Partner Reporting. Partners receive access to dashboard reporting showing profile views, offer views, redemptions, and visit trends. All member data is anonymized and aggregated. Partners will not receive individually identifiable member information.

7.2 Cana Reserve Data Use. Cana Reserve may collect and use anonymized, aggregated partner and redemption data for platform analytics, product improvement, and marketing purposes.

7.3 Data Retention. Redemption logs are retained for a minimum of 24 months.

7.4 No Payment Data. Cana Reserve does not collect, store, or share member payment card information with Partners.

8.1 Term. This Agreement begins when a Partner is approved and goes live on the Platform and continues indefinitely until terminated by either party.

8.2 Partner Termination. Partners may terminate their participation at any time by contacting Cana Reserve at [email protected]. Upon termination, the Partner's profile and offers will be removed from member-facing views.

8.3 Cana Reserve Termination. Cana Reserve may suspend or terminate a Partner's participation at any time, with or without cause, including but not limited to: violation of this Agreement, member complaints, failure to honor offers, or conduct inconsistent with Cana Reserve's brand standards.

8.4 Paused Status. Cana Reserve may temporarily pause a Partner's profile (making it invisible to members) without terminating the partnership. Paused partners retain access to their Partner Portal.

8.5 Effect of Termination. Upon termination, the Partner's profile and all offers are removed from the Platform. Redemption history and logs are retained per Section 7.3.

Partner represents and warrants that:

• It is a legitimate, legally operating business and maintains all required licenses and permits
• All information submitted in the partner application is true, accurate, and complete
• It has full authority to enter into this Agreement
• All offers submitted are genuine and will be honored as described
• It will treat Cana Reserve members with the same courtesy and service standards extended to all customers
• Any content uploaded to the Platform does not infringe any third-party intellectual property rights

10.1 No Guarantee of Traffic. Cana Reserve does not guarantee any minimum number of member visits, redemptions, or revenue to Partner businesses. Partner participation is not an investment or financial arrangement.

10.2 Platform Availability. Cana Reserve does not warrant that the Platform will be available at all times. We may perform maintenance, updates, or experience technical issues that temporarily affect availability.

10.3 Limitation of Liability. To the maximum extent permitted by applicable law, Cana Reserve's total liability to any Partner for any claim arising out of this Agreement shall not exceed $100. Cana Reserve is not liable for indirect, incidental, special, or consequential damages of any kind.

10.4 Indemnification. Partner agrees to indemnify and hold harmless Cana Reserve and its officers, employees, and agents from any claims, damages, or expenses arising from Partner's breach of this Agreement, Partner's conduct toward members, or any claim related to Partner's business operations.

11.1 Governing Law. This Agreement is governed by the laws of the State of California, without regard to conflict of law principles.

11.2 Dispute Resolution. Any dispute arising from this Agreement shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration in Orange County, California under JAMS rules.

11.3 Modifications. Cana Reserve reserves the right to modify these terms at any time. Partners will be notified of material changes via email. Continued participation following notice of changes constitutes acceptance of the updated terms.

11.4 Entire Agreement. This Agreement constitutes the entire agreement between Cana Reserve and Partner with respect to Partner's participation on the Platform and supersedes all prior communications or representations.

11.5 Severability. If any provision of this Agreement is found unenforceable, the remaining provisions remain in full effect.

11.6 No Waiver. Failure by Cana Reserve to enforce any provision of this Agreement does not constitute a waiver of the right to enforce it in the future.